IMPORTANT:

If you have not logged into the CTC Online system since February 2017, you probably do not take a registered User ID.

You must register to utilize the online system by clicking the 'Create Educator Account' link on the CTC Online Login page even if you were issued a document/credential or submitted an application prior to February 2017.

Your User ID cannot exist changed later information technology has been created.

This page covers:

  • Login Guidance
  • Troubleshooting Login Issues
  • Videos for new and existing educators
  • More Help

Login Guidance and Assistance

If you accept not logged into the CTC Online organization since February 2017, you lot probably do not accept a registered User ID.  Please see the data under Register using the Create Educator Business relationship link, even if you were issued a document/credential or submitted an application prior to Feb 2017.

Registered users (new and existing educators) must now login with their User ID and Password.

To login if you have a registered User ID:

  1. Click the Educator Login button on the Commission'south Dwelling page.
  2. Type your registered User ID and Password on the CTC Online Login folio
  3. And so click Login.

    CTC Online Login page.

Typing Passwords

  • Type the password in the Password field.  Do not copy and paste the password, it will not piece of work.
  • Brand sure the CAPS lock is off.

Troubleshooting - Forgot User ID?

The following messages may announced:

"Invalid username/password specified."
  • This bulletin may brandish when the User ID and Countersign are typed incorrectly or the account is locked.
  • Review the data nether the Invalid username/password specified item beneath for help.

Y'all can retrieve your registered User ID through the Forgot Your User ID? link.

To remember your registered User ID:

  1. Click the Educator Login button on the Commission'south Dwelling house page.
  2. Click Forgot Your User ID? on the CTC Online Login page.

    Forgot Your User ID? link on CTC Online Login page.

  1. On the side by side page, click Educator.
  2. Then type the requested information to view your User ID.
  3. If the User ID page displays, make a note of the User ID and keep it secure.

Troubleshooting - Forgot User ID?

The post-obit messages may appear:

"The information yous submitted does not have a match."
  • Click the Back button.  On the side by side page, click the Abolish push button to render to the  CTC Online Login page.  Delight try once again.  You must click Educator not Authorized Submitter.
"SSN and DOB combination does not match, please effort over again."
  • If you take not logged into the CTC Online system since Feb 2017, you probably practice not have a registered User ID.  Review the information nether the Register using the Create Educator Account link on this page, fifty-fifty if you lot were issued a document/credential or submitted an application prior to February 2017.

There are two options for resetting your countersign.

  • Click Forgot Your Password? when you lot practise not call up your password.
  • Click Reset Password on the Expired Password folio.

Forgot Your Countersign?

  1. Click the Educator Login button on the Commission's Home folio.
  2. Click Forgot Your Password? on the CTC Online Login page then get to Footstep 2.
    Forgot Your Password? link on CTC Online Login page.

Your countersign has expired.

  1. Click Reset Password on the password has expired page and then get to Pace 2.
    Expired Password page with Reset Password button.
  1. On the next folio, click Educator.
  2. Type the requested information to reset the password.  You may exist asked to type the email accost associated with your account.  After typing it, please click Email my temporary password.
  3. An email will be sent to the email address associated to your business relationship when it has been successfully reset.
    • If yous do not receive the e-mail, please view the I cannot reset my Password item on this folio for additional assist.
  4. Return to the CTC Online Login page to login using your registered User ID and new Countersign.
    • Please view theLogin with your User ID and Password item on this page for boosted aid.

Troubleshooting - Forgot Your Password?

The following messages may appear:

"The information y'all submitted does not have a lucifer."
  • Click the Back push.  On the next page, click the Cancel push to return to the  CTC Online Login page.  Please try again.  You must click Educator non Authorized Submitter.
  • Confirm your User ID.  Please utilise theForgot Your User ID? link and select Educator.
"SSN and DOB combination does not match, please effort again."
  • If y'all have not logged into the CTC Online system since Feb 2017, yous probably do not have a registered User ID.  Review the information under theAnnals using the Create Educator Account link item on this page, even if you were issued a document/credential or submitted an application prior to Feb 2017.
"Invalid username/password specified"
  • For security purposes, accounts that are locked after 5 unsuccessful login attempts cannot be unlocked by Commission staff.
  • If you reset your password and this message displays, your account is locked.
  • Review the data under the Invalid username/password specified bulletin item on this page for boosted help.

Read this if you have not logged into the CTC Online system since February 2017, you probably practise not have a registered User ID.

All users (new and existing educators) must now login with their registered User ID to admission their information through the CTC Online system.

To register your User ID and Password:

  1. Click the Educator Login push on the Commission's Home page.
  2. Click Create Educator Account on the CTC Online Login folio.

    Create Educator Account link on the CTC Online Login page.

  1. Type your Social Security Number and Appointment of Birth and click OK.  One of three pages described below will display based on the information provided.
  • The Existing user profile cannot be plant folio volition brandish when the data does not match our records.  You must re-blazon your Social Security Number and Engagement of Birth to go on your registration.
    • If this page displays and you have previously submitted an application or were issued a document/credential since February 2017, Finish and call the Certification Division at (916) 322-4974, Option i - (Grand-F 12:00 PM to 4:00 PM).  This outcome cannot be resolved past email for security reasons.
  • You lot must blazon your total legal name when creating your Educator Profile.
    • Review the fingerprint data webpage at https://www.ctc.ca.gov/credentials/fee-and-fingerprint to avoid fingerprint clearance delays and errors.
  • When there is an existing profile, the User Profile page will display.
    • Note:  The text displayed at the acme of the page cannot be changed until you login with your User ID and Password.  Name changes must be submitted using the 41-NC grade.
      Existing Educator Create User ID
  • The User ID folio volition display when you are already registered to utilise the Online system.
    • Please make note of your User ID and use theForgot Your Countersign? link on the CTC Online Login page to access your account.
      • When using the Forgot Your Password? link, select Educator when offered a choice.
  • Complete the Profile folio to register your User ID, Password and Challenge questions and answers.
  • User ID:  Carefully type your User ID.Once it is created, information technology cannot be inverse. For security purposes, never use your SSN as your User ID.
  • Email accost:  You must include a current valid email address every bit this is how password recovery information and other of import correspondence regarding your file volition be distributed.
  1. When all of the organisation requirements are met, the User ID Created page will display confirming your User ID.  Delight accept annotation of the User ID and keep information technology secure.
  • If this folio did not display, the User ID was not created. Delight endeavour again.
  1. Click Return to Login.
  1. Login with your registered User ID and Countersign.

To securely logout of your account:

  1. Click the Person icon at the top right corner of the page.
    The Person icon displays at top right corner of page.
  1. Click Logout.
    Logout link at the far right of the window.
  1. The following page confirms you have securely logged out.
    Click Back to Home to render to the Commission's web page.
    Back to Home link returns to the Commission's home page.

Troubleshooting Login Issues

If you receive this message when using Forgot Your User ID? or Forgot Your Password?, y'all probably do not have a registered User ID, even if y'all were issued a document/credential or submitted an application prior to February 2017.

Please review the information nether Register Using the Create Educator Business relationship link on the Login Help page for additional data.

At any point in the online procedure, you may go the bulletin stating that 'The selected record has been modified by another user since information technology was retrieved.  Please continue'.

This bulletin volition not lock your account.  There is no need for concern every bit you are modifying the record.

Below are instructions on what to do when this message displays.

  1. The pop-up message displays.  Click OK or Close.  The pop-upward message will disappear.

    The selected record has been modified by another user message.

  1. The previous page you were on will display again.  Repeat the last action taken before the pop-up message displayed.
  2. Repeat Steps 1 and ii until the bulletin no longer displays.

The "Invalid username/password specified" error message will brandish when the User ID and Countersign are entered incorrectly or the account is locked.

Check your information

  • Always type your password into the Countersign field.  Do not copy and paste, it will not piece of work.
  • Brand sure the CAPS lock is off when typing in your countersign.
  • To avert being locked out when the fault message displays afterwards your second endeavor to login, practise non endeavour again.  Please review the information under Forgot Your User ID?and and so Forgot Your Password?/Password has expired to recover your User ID and reset your countersign.
  • If you are using a temporary countersign and have received this message after your second attempt to login, try copying the temporary countersign, pasting it into a Give-and-take document or Text file and enlarging the text.  Blazon the temporary countersign into the Password field once again.  As noted above, do not copy and paste the temporary countersign into the Password field.

If your account is locked

  • Accounts are locked after five unsuccessful login attempts.
  • For security purposes, accounts that are locked after five unsuccessful login attempts cannot exist unlocked past Commission staff.
  • If you used Forgot Your Countersign? and you reset your countersign or received a temporary emailed countersign and you still receive this message when trying to login, your account is locked.
  • When accounts are locked, delight wait 24 hours before y'all effort to login again.  If you received a temporary emailed countersign, you must starting time use the Forgot Your Password? link before attempting to login again.

Invalid username/password specified error message.

When a page does not load correctly, you may notice the following:

  • A rotating oval may brandish over a bare folio
  • The page does not brandish properly or completely
  • Non all of the fields with a white background are attainable

Please try the post-obit:

  • Logout and close all browsers.
  • Try again using a dissimilar browser.

The rotating circle indicates the page is not loading or in active.

When using the Create Educator Account link, the following message may display:

Unable to create profile message

 This outcome can be caused past the User ID.  Please cheque for the following:

  • If your User ID begins with a special graphic symbol, please try using a different character.
  • The User ID cannot end with a period.

 If the User ID meets all the requirements and y'all go along to receive this message:

  • Please try again using a unlike internet browser.
  • Delight attempt again subsequently.  The server may be busy.
  • Please see the Contact Us detail on this folio for additional information.

If you do not receive an electronic mail confirming your password has been changed, delight check your email's spam or junk folders.  If the electronic mail is not there, please apply the following steps:

  1. Click Forgot Your Password? on the CTC Online Login folio.
  2. On the next page, click Educator and then blazon your User ID.
  3. Respond your claiming questions to reset the countersign.
  4. If you do not answer your challenge questions accurately, you volition exist asked to provide your Social Security Number, Date of Birth and e-mail address associated with your account.

a.  If yous are requested to provide an e-mail address, type the email address associated with your business relationship and click Email my temporary password.

  • If y'all did not receive an error bulletin, delight click Continue.
  • If you received an error message, delight endeavor again.  Consider trying another active email address that yous might have used with your account.
  • If you continue to receive an error message, please call the Certification Division at (916) 322-4974, Selection i - (M-F 12:00 PM to 4:00 PM).  This upshot cannot be resolved by electronic mail for security reasons.

b. Check your e-mail inbox and spam or junk folders for an email from donotreply@ctc.ca.gov.

  1. If you did not receive an email, please phone call the Certification Division at (916) 322-4974, Selection 1 - (K-F 12:00 PM to iv:00 PM).  This issue cannot be resolved by electronic mail for security reasons.

If your account is locked

  • For security purposes, accounts that are locked after five unsuccessful login attempts cannot be unlocked by Commission staff.
  • If you reset your password and the Invalid username/password specified message displays, your account is locked.
  • Review the information nether the Invalid username/password specified message item on this folio for help.

If you receive this bulletin when usingForgot Your User ID?,Forgot Your Password? or resetting an expired Password, delight try again.

  • E'er selectEducator when offered a option.
  • Confirm your User ID earlier usingForgot Your Password? or resetting an expired Password.

Below are instructions on what to do when a message to enter a complete address displays after you click Next on your Personal Information page.

  1. Click OK or Close to close the pop-upward window.
    Image of error message: You must go back and click Add or Change Address button and enter a complete address (SBL-EXL-0051)
  2. Check your address displays a Country.
    Country field missing in address
  3. If a Country is non displayed, click Add or Change Address to add a State to your address.  The drop downwardly menu will not piece of work until Add or Change Address is clicked.
    Add or Change Address button. Check the Country is listed.
  4. Type your information in the required fields.
  • You lot must click Save when you are done before clicking any other button.  Otherwise yous will lose all changes fabricated.
    Save button on Add or Change Address section.
  1. Click Next to continue if your accost is accurate and the Land information displays.
    Next button on Personal Information and Address page.

Video - New Educators

For individuals who take never held California certification
This step-by-pace video tutorial will guide new users through the process of creating an Educator Contour in the CTC Online system, including creating a User ID and Password.  You must blazon your full legal proper name in your Educator Profile to avoid fingerprint clearance delays and errors.

IMPORTANT:  Your User ID cannot exist changed after information technology has been created.

Click on and view the Register using the Create Educator Account link item on this folio for more information.

Video - Existing Educators

For individuals currently/previously certified in California
This step-by-pace video tutorial will assist educators who have already held certification with creating a CTC Online User ID and Password.  If you have non logged into the CTC Online organization since February 2017, and so you lot probably do not take a registered User ID.

Important:  Your User ID cannot be changed after it has been created.

Click on and view the Register using the Create Educator Account link detail on this folio for more information.

Need more help?

If y'all have tried the troubleshooting recommendations on this page and are nonetheless having bug using the CTC Online system, please use a different web browser and try again.

If y'all need further assistance, delight send an email to credentials@ctc.ca.gov with the following information:

  • What you were attempting to practice (provide as much detail as possible)
  • The page or location on which you are encountering the event
  • The type of device you were using
  • The internet browser you lot were using
  • Include a screenshot of the fault bulletin or provide the exact text
  • Include your total legal proper noun

Of import:  Never email any role of your Social Security Number.